Refund and Returns Policy -

Return & Exchange Eligibility

Return & Exchange requests must be raised within 5 days of receiving the order. Requests made after 5 days from the delivery date will not be accepted.
Products must be returned in their original condition with all tags attached.

Products must be unused, unworn, and unwashed.
Products with removed tags, stains, perfume smell, damage, tears, or any signs of usage will not qualify for Return or Exchange.
Every returned parcel goes through a proper quality inspection at our warehouse.
If the product fails the inspection, the Return/Exchange request will be rejected and the parcel may be sent back to the customer.

A flat ₹120 charge is applicable on the complete Return or Exchange process.
This charge applies to the entire parcel/process and not per product.
In case of Return, ₹120 will be deducted from the refund amount.
The ₹99 delivery charge is non-refundable under any condition.
Remaining eligible amount will be refunded within 7–10 working days after successful quality verification.
In case of Exchange, the delivery partner will first pick up the original parcel. Once the product reaches our warehouse and passes the quality inspection, the exchange product will be dispatched.
During the Exchange process, the ₹120 Exchange charge must be paid during the exchange process.

Orders can only be cancelled within 12 hours of placing the order.
Once the order has been dispatched from our warehouse, cancellation requests will not be accepted.
We provide Pan-India delivery service. However, reverse pickup service may not be available for certain pin codes due to courier partner limitations.
In such cases, customers may be requested to self-ship the parcel from their nearest courier or post office.
If possible, we recommend using India Post (Speed Post) for a smoother and more reliable return process.

Need help? Contact us at support@mitrism.com or call us at +91 9650871801. Our support team usually responds within 24–48 hours.