At Mitrism, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect the following information:
- Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Payment Information
- IP Address
- Device & Browser Information
2. How We Use Your Information
Your information may be used for:
- Processing and delivering orders
- Customer support and communication
- Improving website performance and user experience
- Fraud prevention and security purposes
- Sending important order updates
We do not sell or rent your personal information to third parties.
3. Cookies
Our website may use cookies to improve your browsing experience.
Cookies help us:
- Remember user preferences
- Improve website functionality
- Analyze website traffic and performance
You can disable cookies anytime through your browser settings.
4. Payments & Security
All payments made on Mitrism are processed through secure payment gateways.
We do not store your card, UPI, or banking details on our servers.
5. Third-Party Services
Our website may use trusted third-party services such as:
- Payment gateways
- Shipping partners
- Analytics tools
- Spam protection services
These services may collect limited data required to perform their functions securely.
6. Media Uploads
If you upload images or media to our website, please avoid uploading files containing embedded location data (EXIF GPS), as visitors may be able to extract such information.
7. Comments
When visitors leave comments on our website, we may collect the data shown in the comment form along with the visitor’s IP address and browser information for spam detection and security purposes.
8. Data Retention
We retain customer and order information only for as long as necessary for:
- Legal obligations
- Security purposes
- Order processing
- Customer support
Users may request modification or deletion of their personal data where applicable.
9. Your Rights
You may request:
- Access to your personal data
- Correction of incorrect information
- Deletion of your personal data (where legally applicable)
Some information may still be retained for administrative, legal, or security purposes.
10. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
11. Policy Updates
Mitrism reserves the right to update or modify this Privacy Policy at any time without prior notice.
12. Contact Us
Need help or have privacy-related questions?
Email: support@mitrism.com
Phone: +91 9650871801
Our support team usually responds within 24–48 hours.